Job Description
Role and Responsibilities
The Manager, Commercial Quality is responsible for leading and overseeing Quality operations across the Ergomed Group. Responsibilities include management, upkeep, and delivery of Quality Cost Grids, Quality as a Service information and support for Request for Information (RFI) and Bid Defence activities.
The Manager works closely with the Associate Director, Client Quality Management to ensure alignment with established frameworks, standards, and expectations.
They mentor and develop Quality staff within the function to ensure competence and confidence in developing subject matter expertise.
Leadership and Compliance
- Lead and guide Commercial Quality activities across the Ergomed group, ensuring compliance with global GxP regulations and standards.
- Act as the Subject Matter Expert for GxP Commercial Quality, providing input into Ergomed procedures, policy, and training as required.
Business Development and Client Engagement
- Act as the central point for commercial quality activities.
- Drive quality input into client proposals, Requests for Information, presentations, and bid defence activities across the Ergomed group.
- Participate in the Business Development process as a subject matter expert, providing strategic and tactical input at bid defence meetings.
- Identify new business opportunities, develop budgets and proposals, and prepare for and present at client meetings and teleconferences.
- Represent the company at client meetings, speaking engagements, and publish scientific or industry-related articles in industry journals (when required).
Commercial Materials and Quality Management
- Develop commercial materials to support Quality as a Service activities, maintaining high-quality, consistent deliverables.
- Maintain Quality commercial slide decks used to develop collateral for commercial quality needs.
- Manage the maintenance of Quality cost grids.
Metrics and Reporting
- Oversee the preparation and analysis of Commercial Quality-related metrics, providing periodic reports to management.
Team Leadership and Development
- Lead, educate, mentor, and develop quality group employees to support Commercial Quality activities, ensuring their competence and confidence in developing subject matter expertise.
- Foster a collaborative, high‑performing quality culture across global teams and regions.
- Provide coaching and professional development opportunities to enhance staff capability and succession planning.
Client Quality Management
- May manage project quality and compliance activities, including deviations, CAPAs, training coordination, document management, and support for audit/inspection related activities.
Qualifications
Education, Qualifications, and Professional Memberships
Degree in Life Sciences, Pharmacy, Nursing, or a related healthcare field.
Experience
- Proven experience in client‑facing and stakeholder management roles, with the ability to effectively engage, communicate, and collaborate with internal and external stakeholders.
- Experience in preparing presentations, capability decks, and client‑facing materials.
- Able to demonstrate a sound knowledge of pharmacovigilance and clinical knowledge to carry out related duties to a competent level.
- Experience in preparing and contributing to bids, proposals, and RFP/RFI responses within the Life Sciences and Healthcare domain.
- Exposure to project management, governance, and operational excellence initiatives.
- Experience supporting quality management activities, including deviations, CAPAs, audits, inspections, or process improvement initiatives.
- Experience coordinating cross‑functional teams in a global or matrix environment.
Special Skills
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools.
Language Skills
English proficiency is required.
Benefits
We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human‑centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
- Training and career development opportunities internally.
- Strong emphasis on personal and professional growth.
- Friendly, supportive working environment.
- Opportunity to work with colleagues based all over the world, with English as the company language.
#J-18808-Ljbffr…