Encore is a residential property management company dedicated to delivering an outstanding experience for every customer.
The Role
Lead a talented accounting team, shape best practice, and play a key role in delivering accurate, high‑quality service charge accounts across a varied property portfolio.
We’re looking for a confident and detail‑focused Service Charge Accounts Coordinator to take ownership of the service charge accounting function for a dedicated portfolio of estates.
What You’ll Be Doing
You’ll be at the heart of the service charge accounting operation, ensuring company policies and procedures are applied consistently, accurately and on time.
- Preparing service charge and RMC accounts, raising demands and completing bank reconciliations for a small portfolio of estates
- Monitoring cashflow across your estates and identifying potential issues before they become problems
- Managing a team of Service Charge Accountants, ensuring key milestones are completed accurately and on schedule
- Holding regular team meetings and one‑to‑ones to support performance, development and engagement
- Coaching, mentoring and training team members where needed
- Allocating tasks effectively across the team
- Carrying out internal reviews of service charge accounts in line with Review Matrices
- Championing the Encore Way and setting a positive example for your team
- Completing annual staff appraisals and probation reviews
- Managing ground‑rent remittances to freeholders
- Supporting budget reviews
- Handling corporation tax administration
- Working with the Service Charge Accounts Manager to improve systems, refine procedures and strengthen commercial awareness across the team
What We’re Looking For
- ACCA, CIMA or ACA qualification, or qualified by experience
- Experience preparing year‑end accounts
- Experience working in an accountancy practice, desirable but not essential
- At least 2 years’ managerial or supervisory experience
- Experience using Qube Property Management software, advantageous but not essential as full training will be provided
Skills and Experience
- Excellent time‑management, prioritisation and diary management skills
- Strong team leadership skills, with the ability to motivate others and create a positive, can‑do culture
- Excellent numeracy and analytical skills, with confidence handling financial information
- Clear and professional communication skills, both written and verbal
- Strong IT skills, including proficiency in Microsoft Office, particularly Excel
- Competence with mail merging
- The ability to build strong working relationships across different teams and departments
Why Work with Us?
- Great team environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive salary & perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Hybrid Working Model
Encore operates a hybrid working model; for this role the requirement is 1 day in the office, 4 days from home.
If you’re an experienced service charge accounting professional who enjoys leading teams, solving problems and driving standards, we’d love to hear from you!
#J-18808-Ljbffr…