Salary: £45,000 – 55,000 per year
Requirements
- Proven experience in an operations, business management, or process improvement role, ideally with authority to drive change.
- Experience supporting or operating at senior leadership level.
- Project and change coordination experience, leading initiatives rather than only attending them.
- HubSpot systems experience.
- Practical experience using AI tools to automate work, such as HubSpot AI features, workflow automation, or Copilot/ChatGPT-style tools.
- Comfortable owning data strategy at a business level and directing IT or technical vendors without needing to write the code.
- Strong stakeholder management skills, including the confidence to challenge senior colleagues on process adherence.
- Strong organisational, planning, and problem-solving skills.
- Proficient in Microsoft Office and business systems.
- HubSpot certifications or equivalent CRM expertise, desirable.
- Background in compliance, quality management, or governance, desirable.
- SME environment experience, desirable.
Responsibilities
- Lead the effective use of technology, automation, AI, and business intelligence to improve decision-making, increase operational efficiency, and support our strategic objectives.
- Translate business objectives into operational improvements with commercial impact through systems, intelligence, and automations.
- Design and optimise operating systems, workflows, automation, and data infrastructure so we can scale efficiently.
- Identify and deliver process improvements and cost savings, with authority to mandate adoption.
- Influence leaders and their teams to adopt and follow best practice.
- Own our AI and automation strategy and build an AI-first operating model across the organisation.
- Identify and implement AI agents, copilots, and automation workflows that eliminate manual work.
- Establish AI governance, standards, and best practice.
- Measure and report AI-driven productivity gains.
- Maintain an AI opportunity pipeline and transformation roadmap.
- Develop a single source of truth for business performance.
- Design and maintain business dashboards.
- Create consistent insights, trends, risks, and opportunities through data.
- Support leadership decision-making through predictive and forward-looking analysis.
- Improve data quality and accessibility across the organisation.
- Lead the development of KPI frameworks across departments.
- Act as the primary expert and administrator for HubSpot and Hivebrite, including data integrity, permissions, workflows, pipelines, and reporting.
- Build dashboards and performance metrics and identify automation opportunities.
- Deliver training and drive consistent adoption across sales, marketing, support, and operations.
- Manage third-party integration partners.
- Oversee company documentation and SharePoint.
- Run business reviews and ensure operational information is accurate and accessible.
- Lead operational change projects end to end.
- Own governance and quality management processes.
- Ensure documentation of key processes.
- Act as the primary point of contact for suppliers, service providers, and consultants, monitoring performance against SLAs.
- Lead procurement and contract administration.
- Maintain leadership dashboard accuracy.
- Own budgeting and expenditure monitoring for business systems.
- Use HubSpot reporting to inform business decisions.
- Drive continual improvement across the business.
Technologies
- AI
- Business Intelligence
- ChatGPT
- Copilot
- CRM
- HubSpot
- Support
- Marketing
- Network
- SharePoint
More
We are The Recruitment Network (TRN), the largest and fastest growing global community for recruitment businesses, helping our members transform their businesses through development, insights, and strategy execution. We are internationally recognised for driving the agenda and influencing the industry, and we pride ourselves on making a difference every day to businesses, teams, and individuals. Our team is 25 people strong, and our culture, reputation, and impact are central to what drives us. We are investing in strategic partnerships, data and insights, and technology to take the business to a whole new level. This role is primarily remote, but you should be able to access Ashford, Kent for team meetings. We offer a salary of £45,000 to £55,000 per year, along with benefits including bereavement leave, company events, enhanced maternity and paternity leave, flexitime, free fitness classes, free flu jabs, a health and wellbeing programme, paid volunteer time, sick pay, and work from home.
last updated 27 week of 2026
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