Main area Outpatients – BRHC Grade Band 2 Contract Fixed term: 12 months (37.5 hours) Hours Full time – 37.5 hours per week (37.5 hours) Job ref 387-WC0541-RUH
Employer University Hospitals Bristol and Weston NHS Foundation Trust Employer type NHS Site Bristol Royal Hospital for Children Town Bristol Salary £25,272 pa Salary period Yearly Closing 06/07/2026 23:59
Receptionist/Clerical Officer – Outpatients
Band 2
North Bristol NHS Trust (NBT) and University of Bristol and Weston Hospital Trust (UHBW) are working towards merging as one organisation from summer 2026. This will not affect staff applying for positions directly with UHBW.
When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
Job overview
We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.
We have a role of 37.5 hours per week split across the five Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Main duties of the job
Communication:
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Person specification
Knowledge and Experience
- Previous receptionist experience in a healthcare or public setting
- Previous NHS experience
- Clerical/administration experience including filing and/or reception
Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Supportive
- Respectful
Skills and Abilities
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
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