Senior Digital Support & IT Services Lead

North Tyneside Council is seeking a dedicated member for its IT Digital Services team. This role involves supporting frontline digital and ICT services across the authority, ensuring team members efficiently access necessary tools. The post holder will deliver effective customer service while resolving technical issues and minimizing disruption to council operations.

Responsibilities include diagnosing problems, maintaining documentation, collaborating with colleagues, and contributing to continuous improvement efforts. Candidates should possess strong customer service skills and a proactive approach to problem-solving.

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