Operations Manager

Hotel Operations Manager

As our Hotel Operations Manager, you will work closely with the General Manager to drive operational excellence and ensure seamless guest experiences while upholding brand standards.

Responsibilities

• Collaborate with department heads to maximise commercial results and maintain a safe and secure environment for guests and staff.
• Enhance employee engagement and support wellness activities such as healthy lunches, wellbeing walks, and pay‑day treats.
• Provide access to Employee Assistance Programme and Healthcare Cash Plan options.
• Support career growth through fully funded apprenticeship programmes and internal development programmes.
• Organise and recognise team member achievements with monthly and annual service awards.

Qualifications

• Proven experience in hotel management with a track record of delivering exceptional guest service.
• Strong leadership skills with the ability to motivate and empower team members.
• Excellent communication, interpersonal, and problem‑solving abilities.
• In‑depth understanding of hotel operations and guest satisfaction.
• Passion for hospitality and a relentless commitment to excellence.
• Sound financial acumen.

Benefits

• Competitive rates of pay.
• Exclusive discounts for you, your friends and family at UK hotels, with rooms starting at £30 bed and breakfast.
• Discounted stays for friends and family and a 50% discount on dining in restaurants and bars.
• Free meals while on duty.
• High‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes through the Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses starting at £250.
• Access to a 24/7 Employee Assistance Programme providing free confidential advice for you and your family.
• Healthcare Cash Plan options starting from £5 per month.

Company Overview

Across the UK, we operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.

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