Operations Manager

Location

Hybrid – covering our Midlands region, with regular travel across the region and attendance at Bromford offices as required.

Responsibilities

You’ll have overall responsibility for the operational delivery of responsive repairs across your region, including:

• Leading, coaching and developing a team of Customer Repairs Managers.
• Driving operational performance and ensuring repairs are delivered safely, efficiently and to a high standard.
• Managing a regional budget of around £7 million, ensuring strong financial control and value for money.
• Overseeing workforce planning, productivity and subcontractor performance.
• Using performance data to identify trends, improve services and support informed decision‑making.
• Ensuring compliance with health and safety legislation, housing regulations and consumer standards.
• Working closely with colleagues across Repairs, Neighbourhoods, Customer Contact Centre, Customer Solutions and other teams to deliver a seamless customer experience.
• Leading service improvements and embedding new ways of working that improve outcomes for customers.

Qualifications & Experience

You’ll be an experienced operational leader with a track record of delivering high‑performing repairs or maintenance services.

You’ll bring:

• Experience managing managers and leading large operational teams.
• A strong background in responsive repairs, property maintenance or a similar operational environment.
• Experience managing significant budgets and driving commercial performance.
• Confidence using data and insight to improve operational performance and customer outcomes.
• A collaborative leadership style, with the ability to influence and build strong relationships across teams.
• Strong knowledge of health and safety, compliance and housing regulations.
• The ability to balance strategic priorities with the operational detail needed to keep services running smoothly.

You’ll also need a full UK driving licence and be willing to travel regularly across our Midlands region.

Benefits

• Salary: £60,000 – £65,000 per year, with annual salary review
• Company car or Cash allowance alerternative
• £500 annual personal benefits fund – choose from private medical insurance, dental cover, critical illness cover, or gym membership
• 27 days annual leave + bank holidays, with option to buy or sell up to 5 days
• Pension options with employer contributions up to 10%
• Life assurance
• Comprehensive wellbeing support for you and your family, including virtual GP access and mental health resources
• Retail discounts across a wide range of brands
• Enhanced family leave policies, including maternity, paternity, adoption, and carers’ leave

#J-18808-Ljbffr…