IT Infrastructure Service Manager

Salary: £62,000 – 87,000 per year

Requirements:

• Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment
• Solid technical understanding of network and data centre infrastructures, with hands‑on experience in operating and managing infrastructure services
• Proven experience in managing external service providers and coordinating internal and external stakeholders
• In‑depth knowledge of ITIL or comparable service‑management frameworks, including incident, problem, and service level management
• Experience working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction
• Good understanding of service‑related financials such as budgeting, cost control, and forecasting
• Structured and solution‑oriented working style with a high level of ownership and accountability
• Strong communication and stakeholder management skills, with the ability to collaborate across different organisational levels and in an international environment

Responsibilities:

• Be responsible for the full lifecycle of services included in our Global Network and Data Centre portfolio
• Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction
• Manage relationships between our IT team and service providers, ensuring effective handling of incidents, problems, and escalations
• Take ownership of service‑related financials, including budgeting, cost control, and forecasting
• Ensure service availability, resilience, and continuity by monitoring performance against agreed service level agreements (SLAs)
• Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes
• Take a hands‑on approach to service operations, ensuring effective delivery and stability of Data Centre and Network services within scope
• Define and align the provider landscape and sourcing strategy, and oversee execution against strategic objectives
• Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures

Technologies:

• Support
• ITIL
• Network
• AI
• DevOps

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