Customer Journey Manager

Customer Journey Manager / Business Analyst – Trade Finance

London / Edinburgh (Hybrid – 2 days onsite)

12‑Month Contract

We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution. You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as‑is” and “to‑be” client journeys while collaborating with architecture, engineering, product, and business teams.

• Strong background in Trade Finance workflows & client journeys
• Experience translating business requirements into technical solutions
• Exposure to API‑led transformation programmes
• Strong stakeholder management across business & technology teams
• Knowledge of cloud/data architecture and governance frameworks
• Experience with platforms such as Surecomp, Finastra, FIS, CredAble
• Trade digitisation or transformation programme exposure

Hybrid working with long‑term programme visibility and excellent project scope.

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