Tier 2 Escalation Specialist — Remote UK

Smartsheet Inc is looking for a Tier 2 Support Escalation Specialist to tackle escalated technical cases. Responsibilities include solving technical issues, supporting customers, and documenting findings. The ideal candidate has 2+ years of experience in a support role, preferably within a SaaS environment.

This role emphasizes technical troubleshooting, communication skills, and the ability to work independently. Candidates will also enjoy perks like employer-paid medical and dental benefits, flexible time off, and opportunities for professional growth.

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