A career without limits
Flight Crew Manager
At British Airways, delivering a safe and reliable operation depends on strong, supportive leadership across our Flight Operations community. Our Flight Crew Managers play a vital role in creating an environment where pilots can perform at their best, ensuring every flight is underpinned by safety, professionalism, and operational excellence.
Work pattern
Shift‑based work is limited. The role requires, on average, one weekend of work per 10 weeks and one week of early starts or late finishes per 10 weeks. The working pattern is otherwise flexible, with 4 days in a BA location (Waterside, CRCor, LGW, depending on fleet) as standard. Shift‑based roles attract an additional allowance.
What you’ll do
- Lead and manage a large team of pilots, supporting them across all aspects of their role and career journey
- Promote a strong culture of safety, wellbeing and inclusion, ensuring pilots feel supported and engaged
- Manage complex people matters, including performance, attendance and operational issues, in line with business needs
- Act as a key point of contact between the pilot community and wider Flight Operations teams on people‑related matters
- Support pilots following operational incidents or personal challenges, providing appropriate guidance and care
- Oversee and deliver key people processes, including return‑to‑work discussions, absence reviews and policy application
- Ensure compliance with safety, regulatory and corporate policies, including fitness to operate and training requirements
- Drive operational effectiveness by supporting improvements to procedures, safety standards and day‑to‑day operations
What you’ll bring
- Strong interpersonal and communication skills, with the ability to build trust and influence a diverse pilot community
- A resilient and calm approach, with the confidence to manage complex situations and perform under pressure
- Proven ability to coach, develop and motivate colleagues to deliver high performance
- Sound judgement and decision‑making skills, with the ability to balance people needs with operational priorities
- The confidence to handle challenging conversations and manage conflict effectively
- A flexible, organised mindset, able to prioritise and adapt quickly in an operationally critical environment
Your experience
- Experience of people management in an airline context or similar operational role – Essential
- Experienced people manager of large, diverse operational team – Essential
- Experience of managing and supporting Trade Union relationships – Essential
- Proficient in using IT Systems including Office 365 – Essential
- Able to hold an airside pass – Essential
- Strong working knowledge of corporate policies – Desirable
- Strong working knowledge of Bidline Rules and MOA – Desirable
- Strong working knowledge of BA Operations Manuals – Desirable
What we offer
We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you will receive staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends and family.
In addition, we encourage all employees to consider opportunities across our business to help you develop and progress.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. We are committed to creating a culture where everyone feels they can be themselves, and we welcome people from all backgrounds and cultures to join us.
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