Senior Major Incident & Service Insight Lead

Lorien is looking for a Senior Manager – Major Incident & Insight to oversee group-wide incident, problem, and service insight capabilities within a complex, always-on environment. This senior leadership role is crucial for achieving operational excellence and ensuring incidents are resolved effectively.

The ideal candidate will have strong experience in Major Incident and Problem Management, a background in the banking industry, and a deep understanding of ITIL practices. Apply now to shape service resilience at scale!

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