Overview
First line management responsibilities for a team of staff, delivering work routines and activities appropriate to the area of responsibility which may span one or more departments. The role line‑manages staff and applies all Human Resources (HR) related policies and practices, including staff management, disciplinary investigations, performance management and staff appraisals.
Responsibilities
- Contribute toward the development of local policy, procedures and practice and ensure consistency of application.
- Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation.
- Monitor and deliver Service Delivery Indicators (SDIs) and standards within the work area, verifying and signing off documentation as appropriate.
- Attend relevant unit meetings to provide feedback on good practice examples and promote awareness for more efficient ways of working.
- Analyse and act on data collected by the Hub and produce relevant reports to show findings.
- Ensure that data entered into local and national systems is accurate and entered within agreed timescales.
- Monitor performance of the Hub.
- Draft all external and internal communications on behalf of the Hub.
- Provide the Head of Function with management information relating to the relevant area.
- Act as first point of contact for relevant external stakeholders.
- Act as requisitioner or approver, depending on local policy.
Job Descriptions (possible roles placed in rotation)
- Hub Manager: People
- Hub Manager: Business
- Hub Manager: Activities
- Hub Manager: Regional People Wales
- Hub Manager: Learning and Capability
- Hub Manager: Safer Custody
Essential Skills / Qualifications
- Complete specific training in the specialism once take up the post.
Internal Applicants
Newly promoted staff to the Band 5 first line manager roles (Hub Managers, Custodial Managers and Facilities & Services Managers) in Establishments are required to complete a qualification as part of their work objectives where these training packages are available. Staff that have mapped or re‑graded to Band 5 and have previously worked at an equivalent level will not be required to undertake the qualification.
External Applicants
All external staff joining as a Band 5 Hub Manager or Facilities and Services Manager in an Establishment are required to complete the qualification where available.
- Able to deal effectively and assertively with staff at all levels.
- Able user of MS Word and MS Excel.
- Information collation and analysis.
Behaviours
- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Making Effective Decisions
- Leadership
- Able user of MS Word and MS Excel
- Information collation and analysis
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites or from home (this role can only be worked in the UK). Hybrid Working will not suit every circumstance and will be discussed and agreed with the successful candidate(s) and subject to regular review.
Standard full‑time working hours are 37 hours per week excluding breaks. Part‑time, flexible and job‑sharing working patterns will be considered where they meet the demands of the role and business needs.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.
Civil Service Nationality Rules
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have applied for settled or pre‑settled status under the European Union Settlement Scheme
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Interview Stage Assessments
Interview Dates: Expected week commencing 20‑07‑2026
Behaviours to be assessed:
- Managing a Quality Service
- Leadership
- Making Effective Decisions
- Delivering at Pace
Level of Security Checks Required
DBS Standard
Use of Artificial Intelligence (AI)
Artificial Intelligence can support your application; all examples and statements must be truthful, factually accurate and taken directly from your own experience. Plagiarism or presenting the ideas of others as your own may result in withdrawal of applications and disciplinary action.
EEO Statement
MoJ is a Disability Confident employer and offers reasonable adjustments to all candidates. The recruitment process is open and fair and may be reported to the Civil Service Commission if there is concern.
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