Parking Officer

Job Details

• Ipswich Borough Council
• Address: Grafton House, Russell Road, Ipswich, Suffolk IP1 2DE
• Salary: £14,451 – £15,169 per annum
• Hours: 19 hours per week
• Contract: Permanent
• Reference: 0818

About the Work

Ipswich Borough Council are looking for a self‑motivated and highly customer‑focused individual to join our Processing Team within Parking Services. This is an excellent opportunity to become part of a friendly, supportive and professional team delivering essential services across Ipswich.

Parking Services Responsibilities

• Managing parking provision across council car parks and on‑street
• Managing and delivering the residents’ parking scheme
• Enforcing parking restrictions across the town
• Recovery of parking fees, and related enforcement activity

The Processing Team plays a key role in ensuring that administration, appeals, and Parking Penalty Charge Notices (PCN’s) are handled efficiently, accurately, and in line with legislation.

What you’ll be doing

• Managing the second stage of the Penalty Charge Notice (PCN) process
• Reviewing appeals and preparing written responses
• Progressing PCN cases, in line with legislation
• Responding to enquiries from customers
• Advising customers on parking permits, and processing applications
• Administration related to clamping and removal of vehicles
• Managing the residents parking permit scheme
• Reconciling and reporting income

About you

Essential

• Experience in a customer‑focused environment
• Excellent communication skills
• Strong IT skills and ability to work across systems

Desirable

• Parking or customer service experience

You will be required to complete a City & Guilds Level 2 Award (Parking).

Benefits

• A career grade average pension scheme
• Generous holiday and sick pay entitlements
• Subsidised parking for work and leisure
• Public transport discounts
• Free swimming and gym membership
• Cycle purchase scheme
• Plenty of personal and professional development opportunities
• Flexible working / hybrid working opportunities
• Employee Assistance Programme
• The opportunity to work with great colleagues

Working Pattern

• Hybrid Working
• Hours of work are 19 hours a week over 3 days (likely to be Wednesday, Thursday and Friday)

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