About Columbia Threadneedle Investments
Working at Columbia Threadneedle Investments you’ll find growth and career opportunities across all of our businesses. We are intentionally built to help you succeed. Our reach is expansive with a global team of 2,300 people working together. Our capability is diverse with more than 550 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients’ specific requirements. Our unwavering focus on our clients and strong financial foundation connects each of our enterprise businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities.
Job Description
Where you’ll fit in & what our team goals are…
- Lead a team of HR specialists delivering high‑quality, compliant HR services across EMEA & APAC.
- Manage delivery of employee lifecycle processes: onboarding and offboarding, contractual changes, leave of absence administration, and employee relations case support.
- Oversee HR service delivery within a Shared Services / HR Service Center model, ensuring alignment to tiered support (Tier 1–2).
- Manage HR cases end‑to‑end using ServiceNow, including escalations, SLAs, and case quality.
- Act as an escalation point for complex and sensitive employee cases.
- Ensure accurate processing and data integrity in Workday.
- Monitor case volumes, trends, and performance metrics, driving improvements and case deflection.
- Lead and deliver HR projects and process improvements, including system enhancements and process harmonisation.
- Partner with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS, and other stakeholders.
- Ensure compliance with local employment requirements across EMEA and APAC.
- Drive continuous improvement, standardisation, and automation of HR processes.
Qualifications
To be successful in this role you will have…
- Experience leading an HR operations or HR service centre team within a shared services model.
- Proven experience working in a case management environment managing case lifecycle, SLAs, and escalations.
- Strong knowledge of HR operational processes, including onboarding, offboarding, contractual changes, leave of absence, and employee relations support.
- Strong working knowledge of Workday (or similar HRIS).
- Proven experience leading projects, process improvements, or HR transformation initiatives.
- Ability to manage high‑volume, case‑driven workloads while maintaining quality and compliance.
- Strong stakeholder management skills across a matrixed, international environment.
- Excellent problem‑solving, organisational, and decision‑making skills.
- High attention to detail, with a strong focus on data accuracy and governance.
Nice to Have
If you also had this, it would be great…
- Experience working across EMEA and/or APAC, with an understanding of multi‑country complexity.
- Experience with ServiceNow (or similar advanced case management platforms).
- Experience supporting HR technology improvements or system integrations.
- HR qualification (e.g., CIPD, SHRM).
- Experience working in financial services.
Work Environment
In‑Office Collaboration: We are a client‑centric, relationship‑based business. Working together, in‑person, is foundational to how we achieve results. By fostering a culture of face‑to‑face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in‑office time or different in‑office expectations, and specific requirements will be discussed during the hiring process.
Employment Details
Full‑time/Part‑time: Full time. Worker Sub‑Type: Permanent. Job Family Group: Human Capital.
Work‑Life Balance
We appreciate that work‑life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.
Equal Opportunity Employer
Columbia Threadneedle Investments is an equal‑opportunity employer. We consider all qualified applicants without regard to racial or ethnic background, religion or belief, sex or gender, nationality, genetic information, age, sexual orientation, gender identity, disability, marital status, pregnancy or maternity or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to aid your participation in the application or interview process, speak to your recruiter to discuss how we can support you.
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