Are you an experienced facilities professional with strong leadership skills and a passion for delivering exceptional customer service?
We are seeking a Facilities Front Desk Team Leader to oversee the day-to-day facilities operation across a prestigious London estate, including modern office environments and iconic public venues. This is an excellent opportunity to join a high-profile organisation and play a key role in ensuring colleagues, visitors and stakeholders receive a first-class experience. This is a fully office-based role in Southwark, working on-site five days per week. Hybrid working is not available for this position.
Southwark, London (Office-Based, Full-Time)
3-Month Contract
£22.79 per hour PAYE | £29.59 per hour Umbrella
The Role
As Facilities Operations Team Leader, you will manage a team of Facilities Assistants and take responsibility for the smooth operation of reception, helpdesk and front-of-house services. You will ensure buildings are safe, welcoming and maintained to a high standard while coordinating facilities activities, contractors and operational support services.
You’ll be a visible presence on-site, leading from the front and ensuring facilities services are delivered efficiently across a busy and dynamic environment.
Key Responsibilities
- Lead, motivate and manage a team of Facilities Assistants.
- Ensure exceptional customer service is delivered to staff and visitors.
- Oversee reception, helpdesk and switchboard operations.
- Plan and manage staff rotas, resolving cover requirements and absences.
- Deliver daily team briefings and communicate operational priorities.
- Manage and monitor requests through the CAFM (Computer Aided Facilities Management) system.
- Coordinate contractors and facilities activities to minimise disruption.
- Conduct site inductions for new starters.
- Support facilities communications, service updates and stakeholder engagement.
- Assist with the planning and delivery of events and meetings.
- Monitor service delivery standards and undertake quality inspections.
- Manage visitor access procedures and pass administration.
- Respond to facilities-related incidents and emergencies, including building evacuations, service outages and operational disruptions.
- Act as the senior facilities lead in the absence of the Facilities Manager.
If you have the required experience and skill set, then apply now for immediate consideration.
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