The Property & Asset Management team would like to recruit a Retail Centre Manager, to be based in the Southwest. This role will see the Retail Manager taking responsibility for managing a shopping centre and several retail sites in the Southwest.
Hartnell Taylor Cook LLP offer a comprehensive property and asset management service, and our approach offers the best possible prospect for our clients. Individually and collectively, we take pride in delivering a first‑class service and we do this by taking a detailed and integrated approach to property management, facilities management and accounting.
We treat each property as if it were its own business and strongly believe good Property Management has a major beneficial effect on value.
The role of a Retail Centre Manager requires a high level of organisation as well as an ability to operate as part of a team. This role brings responsibility, and we are looking for a confident and dynamic personality who enjoys the challenge of dealing with day‑to‑day retail issues along with monitoring building condition and systems from a compliance standpoint. Applicants are ideally located between Taunton and Bristol.
Communication with tenants, clients and suppliers will form part of the regular duties performed and as such the successful candidate will display excellent communication skills and the ability to think on their feet in difficult situations. They will also need to be able to control supplier activity during appointed works and ensure that all documentation is in place both pre and post works.
We see this role as part of the overall retail Property Management & FM service delivery to be a fundamental component to managing property and it is key to both the industry’s future and our own development.
Some travel outside the Southwest Area may be necessary, from time to time.
Key responsibilities
- Property Inspection, Checklist Completion and risk assessments
- Working with internal and external consultants
- Compliance Management, Maintenance and Recording
- Assisting Property Manager with Service Charge budgeting and reconciliation reporting
- Client Liaison/Portfolio Management
- Embracing the principles of ESG
- Contract management and Tendering
- Tenant Liaison and attend on‑site tenant meetings
- HSQE management
- Service provider and contractor co‑ordination and management, particularly to ensure good third‑party performance onsite
- Fully embrace our use of CAFM & H&S management systems. This is fundamental to the role and way we wish to approach Centre Management
- Management of soft & hard services across the portfolio
- To develop and maintain a positive image of the building in its location
Skills and Experience
- Able to build and maintain relationships with tenants, clients and suppliers
- Some understanding of contracts and procurement
- Some understanding of service charge and budget principles
- Show a confident approach and strong interpersonal skills. Solid communication skills both orally and written to ensure a professional approach to all situations
- Ability to work independently and resolve issues using knowledge and experience
- Have a strong work ethic and take ‘ownership’ of the role
- A Shopping Centre Management background would be advantageous
- Health and safety compliance, both in an occupational context and from a legislation position would also be advantageous
- Experienced in the use of Excel and report writing
- Hold a full UK driving licence
What we can offer
- Competitive salary
- 25 days annual leave, plus bank holidays
- Car Allowance
- Mobile telephone
- NEBOSH General Certificate Study support
- Auto enrolment pension scheme (5% Employee, 4% Employer)
- Life insurance 4 x salary
- Flexible benefits including health cash plan, Holiday purchase, Cycle to work, gym and retail discounts
- Employee Assistance Program
- Volunteering policy
- Professional subscription/fees
- Continuing Professional Development
If you wish to send your CV or require further information on the vacancy then please contact Leanne Jonas, Head of People – Email: leanne.jonas@htc.uk.com
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