Team Member – Guest Experience Lead – KFC York – Clifton Moor

Become the welcoming face of KFC, creating a positive experience for every guest.

Responsibilities

• Greet guests with a welcoming energy and genuine smile.
• Answer menu questions, promote specials, and help guests choose items.
• Assist guests using kiosks or the app, simplifying digital ordering.
• Monitor crowd flow, reduce wait times, and keep guests informed of order status.
• Resolve complaints calmly; involve Team Leader or GM when additional support is needed.
• Support the team and help elevate service standards daily.

Qualifications

• Excellent communication skills – friendly, clear, and confident with everyone.
• Quick‑thinking and capable of solving problems under pressure.
• Tech‑savvy: comfortable with digital ordering systems and able to guide guests.
• Team player who supports colleagues and the overall service.

Benefits

• 25% staff discount on food and drinks.
• Quarterly performance‑related bonus.
• Profit‑sharing scheme (YUMBucks).
• Comprehensive training and strong career advancement opportunities.
• Private health care and life assurance.
• Pension contribution scheme.
• Income protection scheme.
• Enhanced maternity pay.
• 28days holiday, inclusive of bank holidays; additional entitlement based on years of service.
• PicknMix benefits – customise your plan (e.g. gym membership, health screening, travel insurance).
• Free food and drink on shift.

Pay: Up to £12.21 per hour.

Everyone is welcome regardless of background; we value diversity and inclusion.

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