Integrated Neighbourhood Teams Transformation Manager

Integrated Neighbourhood Teams Transformation Manager

Join us in shaping the future of health and care in Bexley.

Bexley Health Neighbourhood Care (on behalf of Bexley CarePlus) is looking for an experienced and motivated Integrated Neighbourhood Teams Transformation Manager to help drive an ambitious programme of change across Bexley. This is an exciting opportunity to play a leading role in developing integrated, proactive and person-centred neighbourhood models of care that improve outcomes for residents and help reduce health inequalities.

Working closely with Bexley Care Plus and partners across health, social care, primary care, local authority and the voluntary sector, you will provide senior programme and project leadership to support the delivery of neighbourhood transformation. You will bring people together, manage complex change, strengthen collaboration and help turn shared ambitions into practical, sustainable improvements for the people of Bexley.

Main duties of the job

We are looking for someone who can:

• Lead complex transformation programmes and manage delivery across multiple partners.
• Build strong relationships and influence across organisations without direct line management authority.
• Support the redesign of services around residents, communities and neighbourhoods.
• Use evidence, data and quality improvement approaches to support better outcomes.
• Communicate confidently with senior leaders, frontline teams, partners and communities.

Safeguarding Statement:

At Bexley Health Neighbourhood Care (BHNC), we are committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults involved in our activities.

Please see the full BHNC Safeguarding Statement attached to this advert.

Job responsibilities

Job Title: Integrated Neighbourhood Teams (INT) Transformation Manager

Salary: £55,690 to £62,682 dependent on experience

Location: Bexley – Office based with travel across Bexley Integrated Neighbourhood

Key relationships include but are not limited to:

• Bexley Health Neighbourhood Care
• Oxleas NHS Foundation Trust
• Bexley Voluntary Services Council
• Dartford & Gravesham NHS Trust
• Greenwich & Bexley Community Hospice
• Healthwatch Bexley
• London Borough of Bexley Council
• ICB
• Local Medical Committee
• GP Representatives from PCNs
• Local Pharmaceutical Committee

Key Responsibilities –

Main Duties

• Providing senior programme and project management to ensure effective coordination, governance and delivery of a place-based neighbourhood transformation programme, aligning delivery with wider system change objectives.
• Leading oversight of programme progress and delivery, proactively managing risks, issues, interdependencies and benefits, and initiating corrective action to maintain momentum and alignment with strategic objectives.
• Working in partnership with Bexley Care Plus and system partners to design, maintain and oversee project plans that support the development and evolution of neighbourhood models of care.
• Supporting the establishment and coordination of a system-wide quality improvement (QI) approach, ensuring improvement activity drives both measurable outcomes for residents and sustainable service change across partners.
• Supporting Bexley Care Plus to identify, prioritise and deliver opportunities for continual service development and system maturity, applying appropriate project and improvement methodologies to support sustainability and spread.
• Work collaboratively with residents, communities, health and care services and wider partners to implement transformational change through redesign of service delivery.
• Facilitate a shift from reactive, referral-based and siloed models of care to proactive, community-based, integrated and preventative approaches.
• Promote and embed a culture of shared responsibility, collaboration and continuous improvement across organisations.
• Demonstrate and apply recognised approaches to leading complex change (e.g. adaptive leadership, system leadership principles).
• Inspire, influence and motivate staff across partner organisations to engage in and sustain transformation.
• Tailor approaches to different partners, recognising organisational context, strengths and challenges to enable engagement and progress.

Communications

• Communicate highly complex information relating to specific service innovations/changes.
• Write highly complex, detailed reports for a variety of senior audiences e.g., board papers, multi-stranded business cases and options appraisals.
• Use negotiating skills to persuade senior managers on the importance of programme initiatives. This will involve communicating contentious information including in relation to suboptimal performance in the delivery of services.
• Make formal presentations to large groups of people often at a very senior level.

Development and Improvement

• Analyse performance, capacity, and demand data, assess projects, identifying areas for collaborative working.
• Lead the production of appropriate performance and outcomes indicators and develop a monitoring framework to support the regular assessment of data captured.
• Managing a specific project, product and or work package (as directed by Bexley Care Plus), taking appropriate action e.g., manage issues, risks and deviations to plan to ensure that projects and products are delivered to schedule.
• Take decisions (as per scope) on a range of complex project issues for a project that they manage where there may be more than one course of action.
• Lead and support the development of business cases and investment proposals, clearly demonstrating both resident-focused outcomes and financial/cost benefits.
• Develop and implement benefits realisation frameworks to monitor and evidence the impact and value of transformation activity.

Planning and Design

• Plan and organise a broad range of complex project activities in support of service redesign, for example developing and monitoring detailed project plans with teams, at organisation wide level and with partners.
• Co-ordinate, lead and deliver the workstreams maintaining a planning framework.
• To deliver activities within required timeline, quality, and resources.
• Lead in the co-ordination and adjustment of programme plans to deliver service development and improvement programmes to include the scheduling of activities and milestones.
• To undertake planning to deliver the programme, working with multi-professional stakeholders internal and external to the organisation and ensure key outputs are delivered.

Policy Development

• Leads on the development of project specific policy and protocols within the specialist area which impact across the organisation e.g., Memorandums of Understanding between services and with external bodies.
• Interpret national guidelines and policy to enable management of the project including risks and develop contingency plans as and when necessary.

Digital and Information

• Sets up and maintains appropriate systems for the effective recording and updating of project information. Ensures that appropriate electronic and other filing arrangements are put in place for the designated project, that authorised people within and outside the project or programme have access to appropriate documents and that confidentiality is maintained as required.
• Responsible for the operation and maintenance of project information systems and databases including those used to progress project planning and to determine appropriate work scheduling for project staff.
• Uses a wide range of IT applications to create reports based on a range of information from a variety of sources, presenting those to groups as necessary.

Evaluation & Audit

• Provide advice on research activities in new areas taking account of evidence from elsewhere.
• Undertakes continuous evaluation of project performance including monitoring and benchmarking of outputs using a range of qualitative and quantitative methods.
• Undertakes complex audits related to the project.

Person Specification

Qualifications

• Educated to Postgraduate Diploma level in a relevant subject or equivalent experience.
• Evidence of continued professional development.
• Project and/or Programme management office qualification.
• PRINCE2, MSP or equivalent experience.

Experience

• Experience of management and managing successful projects.
• Effective partnership working in the public sector
• Experience of effective stakeholder working with external bodies.
• Experience of facilitation, including workshops, system design sessions and multi agency meetings.
• Experience as a formal project manager.
• Experience of working within the NHS.
• Experience of working within an Integrated Care System (ICS/ICB) or place based partnership model.
• Experience of co production with communities, service users or frontline staff.

Skills

• Highly developed interpersonal and communication skills.
• Track record of complex problem solving in a project management environment.
• Competent in the use of desktop applications.
• Strong system wide collaboration skills and demonstrable ability to influence, negotiate and build consensus across multiple organisations where there is no direct line management authority.
• Ability to manage complex change in politically sensitive environments, balancing competing priorities and perspectives.
• Confidence to challenge constructively, including senior leaders and partners, to maintain focus on agreed outcomes.
• High level of political awareness and organisational sensitivity.
• Skilled at managing risk, dependencies and escalation across partners.
• Ability to lead and support transformational change and cultural shift across organisations.
• Ability to inspire, motivate and influence stakeholders across multiple partners without direct line management authority.
• Understanding of system leadership and approaches to leading change in complex environments.
• Advanced IT skills in a range of desktop applications e.g., Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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