Manager of Product Management (Business Complete)

Responsibilities

• The Manager, SME Business Complete Product owns the product strategy and roadmap for SME Business Complete — Mastercard’s integrated value proposition that drives product completeness, cross-sell, and customer stickiness across issuing and acceptance
• This role leads 0→1 product development, validates product-market fit through structured pilots, and serves as the strategic bridge between Product, Engineering, and Commercial teams at the C‑level
• Own the product strategy and roadmap for SME Business Complete, defining the end‑to‑end value proposition that drives product completeness, cross‑sell, and customer stickiness across issuing and acceptance
• Lead product development and go‑to‑market alignment with GTM and regional teams to translate market signals into scalable product features and packaging
• Drive “Right‑to‑Win” validation by building business cases, piloting in priority markets, and establishing KPIs to measure product‑market fit before scaling
• Serve as the strategic bridge between Product, Engineering, and Commercial teams — presenting product roadmaps and performance to C‑level stakeholders

Qualifications

• 10+ years in product management/strategy, ideally in payments, fintech, or B2B SaaS
• Strong executive storytelling and stakeholder management — comfortable presenting to SVP/EVP audiences
• Proven experience building 0→1 products and scaling post‑validation across multiple markets
• Deep familiarity with SME/commercial card ecosystems, issuer economics, and interchange dynamics
• MBA or advanced degree in business, strategy, or related field
• Experience within Mastercard, Visa, or comparable payment network product ecosystems
• Experience working with Data & Services teams to embed analytics into product design
• Track record of launching and commercializing products in multiple geographies (NAM, LAC, EUR, AP)

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