Salary: £70,000 – £85,000 Dependent on experience
Reports to: Head of Product
Location: Hybrid (2 days per week in Canary Wharf, London)
Overview
We are looking for a Product Manager to own outcomes across key journeys – from first impression and onboarding through to engagement – and reduce friction in the care journey. You will lead discovery and delivery for meaningful bets, working alongside Tech, Operational Excellence, Quality, Marketing and Clinical teams to ship improvements that people feel and that show up in measurable metrics.
Key Responsibilities
- Own journey‑based areas and drive outcomes
- Define problems, hypotheses and success measures for key journeys/sections of journeys
- Own a roadmap of bets; make prioritisation decisions that balance value, effort, risk and confidence
- Keep a clear “why / what / how we’ll know” for every initiative
- Lead discovery and turn evidence into decisions
- Partner with colleagues in Tech, Clinical and OpEx, working alongside our UX Researcher and Lead Product Designer to test assumptions early
- Bring creative hypotheses and novel angles – and create the conditions for others to contribute ideas too
- Use data, feedback and service insight to find the real blockers and unmet needs
- Create clear opportunity briefs and decision‑ready options
- Deliver with Tech (without becoming a project manager)
- Work closely with engineers and designers in our tech team to shape scope and acceptance criteria
- Communicate clearly and persuasively across audiences: clinicians, ops, exec, and delivery teams
- Make thoughtful trade‑offs and challenge constructively – protecting outcomes and quality without slowing everything down
- Land changes with OpEx – collaborate on SOP alignment, training needs, release readiness and benefits tracking
- Reduce failure demand by fixing root causes, not just symptoms
- Support Live Service Reviews and backlog shaping based on what we learn
- Partner on in‑product clarity and trust moments – work closely with our Content Designer (Product) to improve guidance, reassurance and “what happens next”
- Coordinate with Marketing where product, growth activity and brand intersect, with clear ownership boundaries
For clarity in this role we wouldn’t expect:
- You to be a ‘feature factory’ – outcomes come first
- You to be a marketer
- You to be a delivery project manager
What you’ll need to thrive in this role
- Extensive experience delivering breakthrough products and experiences
- Strong evidence of product management fundamentals: discovery, prioritisation, outcome‑led roadmaps, cross‑functional agile delivery
- Evidence of improving customer journeys with measurable impact
- Comfortable collaborating deeply in multidisciplinary teams – including designers, engineers, operational specialists, customer service, marketing and clinicians
- Experience in health, regulated/high‑trust, or operationally complex services
- Comfort working across service and product to shape experience (not just delivering “features”)
Success Measures (12 months)
- Improved experience metrics on key journeys (baseline → improved)
- Reduced confusion‑driven inbound across top friction themes
- Faster learning cycles and clearer cross‑functional decision‑making
- A roadmap that is consistently evidence‑led and outcome‑driven
What You Can Expect From Us
- Competitive salary
- Work Hybrid in our Canary Wharf Office 2 days per week
- 25 days annual leave (plus UK public holidays)
- Team get‑togethers
- A paid day off on your birthday
- Office equipment when you join
- £500 stipend to set up your home office*
EEO / Diversity Statement
At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
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