Field Service Engineer

Primarily covering Nottingham and Surrounding areas (NG1/2/3/4/5/6/7/8/9/10)

Salary

Depending on experience, + quarterly bonus scheme

A Field Service Engineer at ASL will efficiently provide excellent on‑site technical support to a range of print devices installed at our customers’ premises.

Key Responsibilities

• Diagnose and repair print devices at customer sites in accordance with service guidelines.
• Complete all service calls within agreed response times and to a consistently high standard.
• Carry out preventative maintenance during fault calls or scheduled visits to minimise downtime.
• Installation and removal of machines, including networking with the customer’s system and operator training.
• Collaborate with the Digital Service Team for diagnostics and call triage to ensure efficient resolution.
• Assess whether issues can be resolved remotely before travelling, reducing unnecessary mileage and environmental impact.
• Utilise remote support tools where applicable to assist in troubleshooting before attending site.
• Manage and maintain accurate records of car stock items and usage.
• Ensure accurate accounting of stock and work time for reporting purposes.
• Communicate effectively with Service Control via phone or PDA to ensure timely completion of calls to set targets.
• Deliver exceptional customer service and uphold Company standards.
• Apply proven fault‑finding skills and methodical working methods to resolve issues efficiently.
• Accurate accounting of stock and work time

Key Measurements

• Number of good calls per day achieved
• RTF and Recall rates
• Mean copies between faults
• Customer testimonials/complaints received
• Servicing of machines within budget restraints given

Special Requirements

• Minimum of 2 years field experience
• Must have good networking skills to install and fault find printing and scanning
• Good fault‑finding skills and methodical working methods.

Ideal Candidate

• Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate
• Be personable and approachable with excellent customer service skills.
• Show great skills in networking and technical ability.
• Good fault‑finding skills and methodical working methods.
• Kyocera, Ricoh and Canon experience.

In Return We Offer

• Company car provided
• Working hours Monday – Friday, 8:30am – 5:30pm with one hour for lunch, unpaid.
• Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
• Excellent training & development opportunities within a growing organisation.
• Partnership with charities that offer learning and development opportunities
• Life insurance.
• BUPA health assessment.
• Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
• Bereavement and probate service.
• GP access 24/7, 365 days a year.
• Volunteering leave policy (2 days/15 hours per year).

Grow Personally and Professionally

Working for ASL means being part of creating products and services that help shape the future of many industries.

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