Collections Officer

Overview

Collections Officer – Hounslow

Casual, ad hoc role requiring high flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours and this role should not be relied upon as a full-time or primary source of income.

Responsibilities

• Visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance.
• Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings.
• Work is varied and involves independent, people-facing interactions.

Hours, standby and travel

• You must provide three days per week that you are available to be on call, plus two weekends per month.
• Allocation: 1 day per week and 1 weekend per month on standby.
• Standby schedule: weekly standby from 18:00 to 06:00; weekend standby from Friday 18:00 to Monday 06:00.
• On standby days you may not have call outs or pre-booked visits; standby pay is £22 for the full day.
• Travel tolerance: prepared to travel up to 50 miles within your team’s region.
• FYI: In hours are 08:00–18:00 and out of hours are 18:00–08:00.

Compensation

• Standby: £22 per 24-hour period
• In-hours rate: £14.50 per hour
• On-call rate during hours: £17 per hour
• Out-of-hours prebooked visit: £18 per hour
• Out-of-hours rate: £37.50 per hour

Requirements

• Driving license and access to own vehicle
• Attention to detail (proven experience)
• Organisation
• Customer service / customer-facing experience
• Flexibility
• Willingness to complete a week’s course of training

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