Join us as Processing Services Technician
Talbot, part of AIG, is an international insurer and reinsurer operating within the Lloyd’s market through Syndicates 1183 and 2019. We are headquartered in London with offices in New York and Singapore.
How you will create an impact
The role will require a strong knowledge of the Lloyd’s market and a good understanding of the Insurance/ Reinsurance industry. An understanding of all classes written by the overseas offices is needed to ensure right‑first‑time processing is completed within SLAs.
- Timely processing of claims information, ensuring the team maintain Service Level Agreements
- Identifying and assisting with Operational improvements
- Monitor claims processing mailbox and process all post received into mailbox within Processing Services SLA
- Maintain electronic claims files within Processing Services records per agreed procedures
- Update internal workflow system CycloPS Claims with accurate claim information
- Complete accurate and timely data entry into Enterprise Risk (Brokasure system)
- Transmit claim transactions into CLASS and ECF for Talbot claims adjuster review
- Review and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASS
- Produce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees
- Provide excellent customer service by responding promptly to all queries from brokers and internal stakeholder within the claims mailbox
- Support ad-hoc premium tasks if required, ensuring the processing team maintain Service Level Agreements
- Support Audit requests through prompt response to data requests
What you’ll need to succeed
- Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred
- Xchanging systems including Insurance Portal and Insurance Market Repository – preferred
- Microsoft Word and Excel
- Excellent communication skills with all levels of staff
- Knowledge of the Lloyd’s Market and the classes of business written at Talbot
Equal Opportunity
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
Reasonable Accommodations
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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