HiBob helps modern, mid‑size businesses transform the way they manage people, providing HR and managers all they need to connect, engage, develop, and retain top talent. Our platform is intuitive, data‑driven, and built for global, remote, and collaborative work.
The Service Partner Success team, within the Customer Services & Experience (CSX) department, partners with HiBob’s Service Partners—an extension of our community—to deliver HR best‑practice advisory, consultancy, and end‑to‑end implementation services. Partner Success Managers set standards, match partners to customers, and use data to govern performance, enabling a seamless One Bob experience at scale.
As a HiBob Professional Services & Partner Delivery Lead you will be responsible for the successful onboarding, strategic business partnering, and management of our Service Partners, driving the scaling and maturity of this function.
Job Requirements
- Proven working experience in Service Partner Success/Management, Professional Services or Delivery Management
- Solid understanding of professional services and partnership functions
- Commercial knowledge of services, CS & SaaS
- Proven experience in SaaS environments
- Partner and customer‑first mentality
- Excellent external‑facing and internal communication skills
- Excellent written and verbal communication skills
- Strong organizational skills with attention to detail and multitasking ability
- Desire to work in a fast‑paced startup environment
- Strong work ethic, growth mindset, integrity and drive to succeed
- Experience with Salesforce and web‑based technologies
- Additional experience with Slack, Zendesk and Tableau is advantageous; a background in HR/HRM is also desirable
Job Responsibilities
- Manage Partner Accounts & Engagement – oversee a portfolio of partners, ensuring successful engagement, performance and growth
- Onboarding & Enablement – support partners through onboarding and connect them to appropriate enablement resources to achieve customer objectives
- Sponsor Partner Performance – track client and HiBob feedback, manage partner project portfolio and drive improvements to maintain high service quality and KPI attainment
- Regional Pipeline & Resource Governance – own forecasting and strategic partner allocation, aligning capacity with demand and optimizing delivery performance
- Implementation Success – collaborate with partners and internal teams to ensure smooth customer implementations, handovers and knowledge transfer
- Delivery Model Advisory – guide partners in adopting HiBob’s standard delivery models and best‑practice methodologies
- Escalation Mediation – manage partner and joint customer escalations to facilitate seamless issue resolution
- Quality & Delivery Assurance – apply quality assurance across partner‑managed projects and support the delivery assurance program
- External Representation – represent HiBob at partner and industry events to strengthen relationships and advocate partner success
- Process Documentation & Optimization – develop spreadsheets, diagrams and process maps to document needs, improve delivery and drive adoption
- Pre‑Sales Support & Partner Alignment – collaborate with Sales on pre‑sales opportunities, align partner resources, and assist in proposal design, pitching and pricing
- Lead strategic initiatives within Service Partner Success to shape and evolve the program, driving impact for HiBob’s CSX mission
Job Benefits
- Cash allowance for health insurance
- Annual vision allowance
- Annual Headspace subscription and wellness benefits
- Travel support (cycle scheme and season ticket loans)
- Hybrid working from day 1
- Work‑from‑home allowance to set up your home office
- Temporary remote work from anywhere in the world for up to 2 months after 6 months of employment
- Bob balance days – company‑wide long weekend at the beginning of each quarter
- 2 Social Impact days per year for volunteering
- Employee referral program – $2,500 for each successful referral with an ambassador programme
- Pension scheme auto‑enrolment from day 1
- Company and team social events (local and virtual with global teams)
- Special birthday leave and gift
Equal Employment Opportunity
HiBob is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (US only).
Please let us know if you require adjustments to our process to help you demonstrate your strengths and capabilities. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you.
We will ask you to share voluntary personal information as you apply to support inclusion and diversity objectives. This information will be confidential and not accessed by hiring managers.
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