Overview
Team Manager – North Tyneside Recovery Partnership
Location: 2nd Floor Customer First Centre, 16 The Forum, Wallsend, NE28 8JR
Working Hours: 37 hours per week – Monday to Friday between 09:00–17:00 (occasional evenings may be required depending on service needs)
Contract Type: Permanent
Salary: £31,030 – £41,980. The salary reflects full earning potential; starting salaries depend on experience and progression within the band.
About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. We are one of the largest mental health and social support charities in England, delivering around 200 services with approximately 3,500 staff and volunteers.
This is more than just a job – it’s an opportunity to make a real difference in your community by supporting people facing challenges around mental health, substance use, housing or domestic abuse.
About the role
We have an exciting opportunity for an experienced and motivated Team Manager to join the North Tyneside Recovery Partnership. This all‑age service is delivered by Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust in partnership with Waythrough and provides community-based, evidence-based psychological and clinical interventions for individuals seeking support with drug and/or alcohol use. Based in Wallsend with a strong outreach approach, the service works within local communities to promote recovery and long‑term positive outcomes. As Team Manager, you will lead and coordinate the service, oversee performance, lead key workstreams, and ensure delivery is safe, effective and aligned with contractual and commissioning requirements. This is a hands‑on leadership role combining operational oversight with staff management, service development and partnership working.
Responsibilities
- Lead and coordinate the day-to-day delivery of the service
- Line manage, supervise, and support staff to deliver high-quality interventions
- Monitor and report on Key Performance Indicators (KPIs) and service outcomes
- Lead on allocated workstreams and support continuous service improvement
- Ensure compliance with safeguarding, risk management, and organisational policies
- Oversee referrals and ensure appropriate access to the service
- Maintain accurate data, reporting, and performance systems
- Build and maintain strong relationships with external partners and stakeholders
- Manage resources effectively, including staffing, rotas, and service delivery needs
- Support recruitment, training, and development of staff
- Deputise for senior management where required
Essential qualifications and experience
- Experience managing or supervising teams within health, social care, or recovery services, or strong leadership potential with readiness to progress into a management role
- Experience overseeing frontline services and supporting individuals with complex needs
- Ability to monitor KPIs, analyse data, and drive service improvements
- Excellent written and verbal communication skills, with the ability to engage a range of stakeholders
- Strong organisational skills with the ability to manage competing priorities and meet deadlines
- A proactive, solution-focused approach with strong decision-making skills
- Commitment to delivering compassionate, person-centred support
- Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards
Desirable
- Strong understanding of drug and alcohol recovery, including local and national strategies
- Experience working within a community-based or outreach service
- Knowledge of safeguarding, risk management, and compliance frameworks
What we offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
- Inclusion and accessibility – Waythrough is an equal opportunities employer; Disability Confident Scheme participant
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date
Closing Date: 2026-07-09
Population and organisational context: Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down barriers to support and we operate 260 services with nearly 3,500 staff and volunteers, serving around 130,000 people annually.
#J-18808-Ljbffr…