Job Title: Operations Support Assistant
Location: Force Cancer Centre, Barrack Road, EX2 5DW
Hours: 15 hours per week, Mondays are mandatory 8.30am – 4.30pm, then either a Thursday or a Friday 8.30am – 4.30pm
Trust Location: Royal Devon University Healthcare NHS FT
Role type: Temporary until 31/12/2026 with possibility of extension
Reference: 89554
Role details
FORCE is an independent cancer charity that was set up in 1987 to offer support to anyone local who has been affected by cancer. This is an exciting, demanding and rewarding role where the postholder will work as part of the operational support team that supports bookings and appointments for cancer patients and their families in the whole range of our support services.
Duties
- Supporting and booking appointments for cancer patients and their families
- Prioritise and make sound decisions while working under pressure
- Communicating with a wide variety of individuals with a work context
- Dealing with emotionally difficult situations
- Use analytical skills and ability to solve problems
- Prioritise own workload effectively and respond to changing demand, to achieve agreed results within a set timescale
- Using software programmes including MS Office
- Liaise and communicate effectively with a wide range of individuals – staff, volunteers, clients, healthcare professionals
- Associated administrative tasks
Qualifications
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
Training & Development
- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
Skills and Experience
- Competent with Microsoft office programmes, particularly Excel
- Excellent IT skills
- Ability to use online booking portals
- Email inbox management skills
- Strong empathetic and listening skills
Benefits
- Competitive pay rates – work this week, get paid next week
- Essential support when you need it – 24/7 365 days – call us anytime
- Multi locational – work across neighbouring Trusts
- Manage your shifts and timesheets on the go – access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- Varied working options to suit your lifestyle – access to the Bank gives you options of ad hoc shifts or longer‑term placements
- Training and development opportunities – keep up with the essentials and more
- Build holiday allowance for every shift you work – your work life balance is important to us
- Stakeholder pension scheme available – a flexible future for you and yours
Equal Opportunity Statement
As an equal opportunities’ organisation, NHS Professionals is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply.
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