Base Location: Glasgow
Salary: £29,504 – £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | On-site
Overview
A multi‑functional role, intended to provide support to the sites Facilities Managers in the delivery of day‑to‑day Facilities Management (FM) services. Working as part of a team and on their own initiative, the postholder will provide an excellent level of customer service for all SSE colleagues and visitors and assist in all aspects of delivering high quality FM services.
Responsibilities
The role will include (but not limited to) the following areas of FM activity: front of house, reception and administration duties, audit processes, reception, organising maintenance tasks, ensuring effective customer service, dealing with stakeholders, dispute/conflict resolution, management of contractors and other third‑party service providers, production of FM related reports, assisting with desk/staff moves, car park management, administration and co‑ordination of catering and hospitality services.
The role will involve travel, with the postholder required to cover other sites to ensure the delivery of FM services across the estate.
- Facilities Operations: Ensure efficient site services and compliance with statutory and regulatory requirements while providing excellent customer service.
- Financial Management: Support budget tracking, manage maintenance activities, and assist with site projects by handling purchase orders and invoices.
- Compliance & Safety: Maintain accurate records via FM systems, verify work quality, and promote a culture of safety through checks, training, and contractor management.
- Supplier & Stakeholder Relations: Strengthen supplier relationships and provide exceptional customer service to stakeholders, ensuring professional and courteous interactions.
- Person & Role Specifications: Utilize strong IT and administrative skills, with the potential to work towards an IWFM Level 3 Diploma, and demonstrate teamwork, initiative, and effective communication.
Qualifications
- Experience with front of house/reception duties with a solid customer service focus.
- Experience in dealing with multiple stakeholders across a number of business functions to support the delivery of their departmental goals.
- Previous experience within FM, either in‑house, TFM or client side.
- Knowledge of both hard and soft FM services.
Benefits
- Discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
SSE is an equal opportunity employer. We will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
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