Main Reception and PALS Team Leader

An exciting opportunity has arisen to work with the current post holder to grow and develop the busy Main reception at UHCW alongside supporting the PALS team.

Working closely with the Head of Patient Relations the post holder will ensure the provision of a comprehensive, professional, high quality and cost effective Main Reception service across the Trust.

The post-holder will also work with the PALS Coordinator to support the PALS function.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Responsibilities

• Ensure that the Main Reception is supported to be a fully functioning team 7 days a week, 0700 – 2000, 365 days per year.
• Manage the Main Reception desk at University Hospitals, Coventry including the rota and line management of the team.
• Continue to develop the main reception function and support senior members of staff across wards and departments to enable a high standard of service for all visitors to the hospital.
• Provide elements of cover for the PALS Coordinator during periods of leave in the day‑to‑day guidance to staff involved in PALS enquiries.
• Lead the administration of new processes and procedures within the department and ensure robust auditing processes are in place to ensure compliance with and adherence to standard operating procedures, national requirements and best practice.

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