Manager – REO (Real Estate Owned)
The Manager – REO is responsible for overseeing all activities related to the management and disposition of REO properties. This role ensures operational efficiency, regulatory compliance, and alignment with company objectives. The manager leads a team, drives performance, and implements process improvements to support the successful resolution of real estate assets.
Key Responsibilities
- Oversee day‑to‑day REO operations, ensuring timely and effective management of property assets.
- Ensure departmental policies and procedures are current, comprehensive, and clearly communicated to staff.
- Monitor and analyze daily performance metrics and reporting to ensure business objectives are consistently met.
- Lead and manage team members and assigned projects, providing direction, support, and accountability.
- Identify and recommend process improvements to enhance operational efficiency and service quality.
- Ensure compliance with all applicable federal, state, and local regulations related to REO management.
- Stay informed of changes in mortgage servicing laws and industry best practices.
- Maintain strict confidentiality of sensitive information and business operations.
- Oversee vendor and employee performance, including setting expectations, tracking metrics, and ensuring accountability.
- Approve timesheets, manage PTO requests, and calculate incentive compensation as applicable.
- Develop and maintain reporting standards and performance dashboards.
- Ensure compliance with local governing entities and internal audit requirements.
Qualifications
- Master’s degree (M.A.) or equivalent preferred; or a combination of 4–10 years of relevant experience and/or training.
- Proven experience in REO, asset management, or mortgage servicing.
- Previous management or supervisory experience required.
- Strong analytical, organizational, and problem‑solving skills.
- Excellent verbal and written communication abilities.
- Ability to lead, coach, and develop high‑performing teams.
- Detail‑oriented with the ability to meet multiple deadlines consistently.
- Team‑oriented mindset with a proactive and adaptable approach.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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