Senior Product Manager (Self Service Cloud)

• The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful
• This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud
• Define the vision and roadmap for self service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing
• Partnering with engineering leads to prioritizing technical investments and establishing realistic delivery timelines
• Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience
• Drive technical decision-making regarding onboarding, activation, expansion and retention of self-service customers
• Interface with customers and trial users to gather feedback on trial experience
• Collaborate with Sales & Marketing on competitive positioning and brand awareness
• Drive native integrations with 3rd party developers platforms

Benefits

• Toast to your health: Fully paid health coverage for you and your family, in many locations.
• Craft your calendar: Flexible location and schedule for most roles.
• Create space for you: Distributed by design workforce, plus generous number of vacation days each year.
• Embrace parenthood: Minimum of 16 weeks of parental leave, plus generous family formation benefits.
• Give back your time: 40 hours each year to use toward volunteering with organizations and causes you’re passionate about.
• Amplify your impact: Double your charitable giving — we match donations up to $1500 USD (or local currency equivalent).

• Strong background and experience with Product Led Growth
• Experience with globally distributed teams and asynchronous collaboration
• Demonstrated experience with self-service cloud services, having shipped products that provide self-service trials
• Strong communication skills, capable of cross function collaborations and alignment
• Data-driven approach to product decisions, with experience in product adoption and analysis
• 4+ years of Product Management experience with deep technical products
• Direct experience with Elasticsearch or similar search/database technologies
• Background in product marketing
• Experience with cloud service providers marketplaces

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