Account Director
The role is based at our office in Liverpool and reports into the Managing Director, Parcels & Ecommerce.
Main purpose of the role
The Account Director acts as a strategic leader and trusted partner to clients, accountable for building long-term relationships and delivering exceptional service. The role is responsible for driving account strategy, commercial performance, and operational excellence, ensuring delivery against both client objectives and organisational goals.
Operating at a senior level, the Account Director leads cross-functional collaboration, identifies growth opportunities, and ensures the consistent delivery of high-quality, commercially successful outcomes.
Key Responsibilities
Strategic & Commercial Leadership
- Define and execute account strategies aligned to business objectives and sustainable growth
- Identify and deliver upsell and cross-sell opportunities to maximise account value
- Own and manage P&L performance, ensuring revenue growth and profitability
- Lead on commercial negotiations, including contracts and renewals
Client Leadership & Relationship Management
- Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor
- Lead regular account reviews, ensuring transparency, insight, and proactive communication
- Anticipate client needs and position solutions to support their strategic goals
Operational Excellence & Delivery
- Oversee delivery across accounts, ensuring seamless collaboration with internal teams
- Monitor account performance and intervene early to mitigate risks or underperformance
- Champion high standards of service delivery and continuous improvement
Performance & Governance
- Track and report against KPIs, ensuring delivery against agreed objectives
- Provide regular updates to senior leadership and clients
- Work closely with Finance to ensure appropriate governance and approval of payment processes
Skills, Experience & Capabilities
Essential
- Significant experience managing strategic/key accounts at a senior level
- Proven track record of delivering revenue growth and commercial value
- Strong stakeholder management with the ability to influence at senior levels
- Excellent strategic thinking, with the ability to translate client needs into actionable plans
- Exceptional communication and presentation skills
- Strong leadership capability, including coaching and developing others
- Proven experience in commercial negotiation and contract management
- Experience operating in complex, service-led or logistics/ecommerce environments
Person Profile
- Client-focused, with a commitment to delivering excellence
- Demonstrates a growth mindset and continuous improvement approach
- Collaborative and proactive, with the ability to influence and inspire teams
- Resilient, adaptable, and comfortable operating in a fast-paced environment
- Solutions-focused with strong problem-solving capability
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