IT Operations Manager

IT Operations Manager | London Market Insurerance | Permanent – up to £80K

An American corporate insurance company with offices across the UK and Europe is looking for an IT Operations Manager to fill a key role in a London based technical services team. The qualified candidate will be responsible for managing the day to day operation of the IT support team in the delivery of IT Services to a small number of affiliated companies within the group. This will include the operational aspects of the delivery of Service Desk support, Application support and infrastructure management for the UK/European IT estate user base.

Responsibilities

• Excellent leadership qualities – able to engage with credibility, influence and effectively collaborate with business and technical staff at all levels
• Able to take the IT vision and translate into excellent service delivery across the group businesses
• Highly organized – able to function under pressure, troubleshoot, embed structure where necessary and prioritize between competing activities
• Approachable and outgoing with excellent verbal and written communication skills
• Takes ownership and maintains accountability
• Proven self‑starter with energy, passion and drive
• Previous experience of working with on‑ and off‑shore businesses and suppliers
• Takes responsibility for mentoring team members to help them deliver at their full potential
• Proven experience of running an IT support team
• Good level of knowledge on typical enterprise technologies and processes

Education & Qualifications

• A Degree in Information Technology, Computer Science, or related discipline is required
• ITIL service management implementation and usage (preference)
• Knowledge of the corporate insurance industry (as opposed to retail (preference))

Technical Skills

• Microsoft Windows Server (AD, DNS, DHCP, GPO)
• Microsoft SQL Server
• Microsoft Exchange and Office 365
• Virtualisation technologies – VMware
• Backup technologies – Veeam and NetBackup
• Citrix application publishing
• Disaster Recovery process and delivery – Zerto
• Cisco networking technologies including Video Conferencing and Telephony
• Good level of experience with IT incident management systems such as ServiceNow
• Development and implementation of IT policies and procedures
• Good level of experience of managing third party suppliers
• Experience operating in a complex organisational environment dealing with members of staff at all levels up to CEO
• PRA, FSA, SOX, Solvency II, internal and external IT audit compliance

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