Position: Maintenance Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Join our One Great Team at Haven as a Maintenance Manager, steering maintenance operations to keep our facilities safe, efficient, and welcoming for both team and guests.
As the Maintenance Manager, you will lead the Facilities & Maintenance Hub, motivating your team to meet goals while maintaining high standards. You’ll handle performance, resources such as budgets and tools, and drive exceptional maintenance operations, continuously improving efficiency and resolving issues. You will ensure safety, compliance, and adherence to company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve operational issues to maintain smooth day‑to‑day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors.
- Strong leadership and communication skills.
- Ability to work in a fast‑paced environment while maintaining attention to detail.
- Exceptional customer service and problem‑solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and more.
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
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