CACI’s Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients’ sales and marketing programmes.
We help clients find, retain and grow profitable customers through our understanding of consumer characteristics and behaviour. And we help commercial property developers and retailers plan retail provision in the UK and overseas.
C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of data, technology and consultancy.
The FMCG (Fast-Moving Consumer Goods) team is made up of technical support, client services, and highly motivated sales team, driven to deliver robust and practical solutions that adds value to our clients. Within FMCG Client Services specifically, we work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment.
There is a lot of opportunity in this space, and we would like to bring in an FMCG Analytical Consultant to support our high-profile clients such as Heineken, Imperial Tobacco, Mars, and Nestlé as we grow.
The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support.
You will be trained on CACI’s InSite GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment.
Some of the specific responsibilities of the role include:
- Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using CACI’s InSite GIS software
- Addressing clients’ software and consultative support issues
- Creating support/training materials including presentations, videos, and guides
- Working closely with the Account Manager to manage client relationships
- Helping with the design and delivery of bespoke client software training
- Writing software development tickets based on own use or client feedback and testing functionality
- Contributing to innovation through team and company-wide ‘labs’ and regular team creative thinking sessions
Who you are (ideally):
- Educated to at least degree level, numerate with exposure to Geographical Information Systems/Science
- The ability to confidently communicate technical information to non-technical people
- 2 – 5 years of experience managing clients and working with software
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