The Funeral Manager will ensure the highest levels of client service are delivered. You will focus your team, and work with the wider team to ensure the effective scheduling of funerals and resources and to ensure all activity runs smoothly. The aim is to ensure that funerals are arranged and conducted by all employees to the highest standard. The Funeral Manager will be expected to achieve outstanding client service measurements and will be prepared to contribute to the changing shape of the business with new ideas. Acting as an ambassador for the FPL values and brand, this role will need to be actively involved in, and will lead the team, to build and maintain the image of the business in local communities, and to consistently grow the business. You will be responsible for financial targets and budgetary controls, and achieving market share goals. The role requires working collaboratively with all employees and senior managers to problem‑solve and share best practice to assist the company in achieving its vision.
You will be responsible for driving company vehicles, so you will need a full manual UK driving licence, and will be expected to work on the out‑of‑hours and on‑call rota, which provides an opportunity to earn additional payments.
Working pattern: Monday to Friday, 9am–5pm, but on occasions may be between 7am and 6pm.
We welcome applications from people within the funeral industry, who can demonstrate exceptional people‑management skills, commercial business acumen and are highly customer‑focused.
We have family‑friendly policies and can offer flexible working.
Benefits
- Comprehensive training for all roles and opportunities to achieve industry‑recognised qualifications.
- Full uniform.
- Opportunities to work within the local community.
- Reward and recognition scheme.
- Regular feedback surveys and opportunities to join project groups.
- Employee assistance service.
- 23 days annual leave, increasing to 26 days with service – plus bank holidays.
- An opportunity to join our Annual Reward Scheme.
- Life Assurance Pension.
- Family and friends discounts.
- Christmas vouchers.
- Cycle to Work Scheme.
- Eye care.
- Refer a friend scheme.
#J-18808-Ljbffr…