Your Opportunity
- This is a permanent, term-time role (195 days per year), working 37.5 hours per week.
- You will be part of the high performing internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.
- We work with key decision-makers, including headteachers, subject leaders/coordinators to help them get the best out of our services, and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise children’s attainment.
A day in the life of an Advanced Associate, Customer Success
- Planning your strategy for targeting schools – working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
- Managing your time effectively to keep in close touch with your schools;
- Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year;
- Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;
- Confidently using technology – to deliver remote meetings through desktop sharing;
- Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.
Our successful candidate
Our ideal candidate is someone who has genuine interest working in the Education sector. You have experience working successfully in a sales/target driven environment. This could include telesales, retail sales or any role where you are working towards sales targets.
You have excellent organisational skills and the ability to assimilate and deliver new information to a range of key decision makers.
You have a positive and determined attitude to work. Therefore, if you have a passion for connecting with people, influencing others, and are driven to supporting schools in achieving the best for their pupils, then we would love to meet you to discuss the role further.
Your Reward & Benefits
We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:
- A role that fits around school term-time (195 days annually)
- Annual bonus
- Generous pension scheme where we match and double what you contribute, up to 16% depending on your age.
- Maternity, paternity, and family care leave as well as flexible work policies.
- Stock/share purchase options.
- Employee discounts
Additional Information
This role is home-based, and we welcome applicants who are able and willing to commute to Oxford on an ad-hoc basis.
Equal Opportunity Employer
Pearson is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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