ER Policy & Reward Partner
Closing date for applications: Friday 3rd July 2026
Purpose of Job
CrossCountry are looking for an ER Policy & Reward Partner to provide professional, timely and consistent employee relations, policy and reward support across the organisation, ensuring legally compliant and well-governed outcomes.
The role manages a caseload of ER matters, supports the maintenance of the people policy framework, and coordinates defined reward activity such as benchmarking, terms and conditions queries and job evaluation administration.
Principal Accountabilities
- Provide clear, practical advice to HR colleagues on policy, ER approach and relevant employment law considerations; escape high-risk matters as appropriate.
- Manage a varied caseload of complex cases.
- Support HR Partners to ensure case documentation, meeting packs and outcome communications in line with policy and legal requirements.
- Coordinate and support reward activity including benchmarking requests, terms and conditions queries, and maintaining governance records for approvals.
- Support job evaluation activity by coordinating documentation, ensuring role profile consistency and maintaining accurate records.
- Maintain accurate ER records, case notes and dashboards to support reporting, compliance and audit requirements.
- Identify trends and recurring issues and propose preventative actions to reduce escalation, improve consistency and support absence reduction.
- Support organisational change processes (including restructures and consultation) through policy, process and documentation support.
- Work collaboratively with HR Partners, Senior HRBPs, IR colleagues and Trade Union representatives to support early resolution of issues.
- Ensure all advice and documentation comply with GDPR, data protection requirements and internal governance standards.
Essential
- Experience managing ER casework within a unionised, corporate or operational environment.
- Strong working knowledge of UK employment law and HR best practice.
- Experience drafting and quality checking HR documentation and maintaining accurate case records.
- Understanding of reward principles, terms and conditions and benchmarking activity.
- Strong stakeholder management and communication skills with the ability to coach and influence.
- CIPD Level 3 or Level 5 (or equivalent experience).
Desirable
- Experience supporting job evaluation and/or pay review activity.
- Experience in rail, transport, logistics or other regulated sectors.
Diversity & Inclusion
At CrossCountry, we believe our people should reflect the diverse communities we serve. Inclusion isn’t just part of our strategy — it’s central to our success. We’re committed to creating a workplace where everyone feels valued, respected, and supported to be their best.
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