42.5 hours: 07:00 to 15:30, Monday to Friday. Alternate Saturdays 07:00 to 12:00.
Rygor Auto is looking for a dedicated Service Advisor to join their team in Gloucester. If you provide exceptional customer service and can confidently and efficiently maximize service and repair bookings to ensure all resources required in completing the work are available and on schedule, this is the role for you!
The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after‑sales services in a customer‑oriented manner (i.e., service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.
Responsibilities
- Dealing with customers and ensuring customer satisfaction.
- Utilise workshop loading and ensure it is up to date.
- Regularly and proactively keep customers up to date with progress on their vehicle.
- Book in vehicles, ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturer’s policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure the availability of parts.
Qualifications & Skills
- Previous working experience in administration and/or office environments within the motor trade.
- Strong communication skills, as this role is pivotal in ensuring that all stakeholders are accurately informed.
- Previous experience as a service advisor, preferably.
- Kerridge knowledge, preferable.
Benefits
- An extra day off for your Birthday.
- 23 days of annual leave per year plus Bank Holidays.
- Enhanced Maternity and Paternity pay policies.
- Access to wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including annual Rygor Group Awards and opportunities to attend Rygor Wembley events.
- Annual appraisal programme and progression opportunities.
- Manufacturer training and access to in‑house training.
Rygor Auto believes in a supportive and inclusive workplace. All qualified candidates, regardless of race, colour, sex, religion, national origin, age, disability or any other protected characteristic, are encouraged to apply.
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