ServiceNow Developer – London
Reference Code: 400806-en_GBContract Type:PermanentProfessional Communities: SaaS Solutions
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
About the job you’re considering
The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperiences (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.
You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your Role
As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:
- Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric.
- Utilising ServiceNows Experience Layer components to build modern, intuitive user interfaces.
- Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements.
- Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes.
- Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand.
- Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
- Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows.
- Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce.
- Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment.
- Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub.
- Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
- Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
- Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.
We are a Disability Confident Employer
Capgemini is proud to be aDisability Confident Employer (Level 2)under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process.
Make it real what does it mean for you?
- You will reimagine whats possible: creating value for the worlds leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK.
- Youll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. Youll be joining a professional community ofexperts, who have got your back and will support you, every step of the way.
Why you should consider Capgemini
Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine whats possible. Its why, together,we seek out opportunities that will transform the worlds leading businesses, and its how youll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.Make it real | www.capgemini.com
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