Retail Customer Advisor (Lowestoft) – 20 hours

Retail Customer Advisor (Lowestoft) – Part‑time

Location: 73 London Rd North, Lowestoft, United Kingdom, NR32 1LS.

Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network enquiries, ensuring prompt resolution.
• Customer Focused: Deliver exceptional service and understand customer needs.
• Team Collaboration: Work well within a team to maintain a positive, high‑performing environment.
• Problem Solving: Resolve customer enquiries proactively and resourcefully.

Qualifications & Skills

• Full training provided; prior knowledge of products not required.
• Ambition and drive to learn, strong enthusiasm for customer service.
• Ability to work collaboratively and handle multiple tasks.
• Proactive approach to problem solving.

What We Offer

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Benefits such as discounts, vouchers, pension plan and more.
• Ongoing development opportunities and learning & development tools.

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