Job Title: Retail Customer Advisor
Location: Canterbury
Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to “wow” our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: Passion for delivering exceptional customer service and ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
We Offer
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
Benefits include great pay, bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, pension plan and more. We help with your career through learning & development tools.
Additional Information
We are a business built on people and an inclusive culture that supports and inspires you every day.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments, contact your recruiter. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#J-18808-Ljbffr…