CSG Support Services Project Manager (INTERNAL)

Responsibilities

• Lead and manage the Clinical Systems User Support Service, ensuring a responsive, high‑quality support function for clinical and non‑clinical digital systems.
• Manage and develop the User Support Services team, including recruitment, appraisal, performance management, workforce planning and rota coordination.
• Oversee the investigation, escalation and resolution of complex system issues in collaboration with ICT teams, suppliers and stakeholders.
• Lead the planning, testing, implementation and transition of system upgrades, enhancements and projects into operational support.
• Drive service improvement through analysis of support trends, user feedback and performance metrics, identifying opportunities to enhance systems and processes.
• Develop and maintain support procedures, user guidance and service standards to ensure safe, effective and consistent system use.
• Build effective relationships with clinical, operational and technical teams, suppliers and project stakeholders to support successful service delivery and change management.
• Manage the Clinical Systems out‑of‑hours/on‑call support service and rota and provide senior support during major incidents and system changes.

Benefits

We can offer a great work‑life balance and a supportive environment that encourages staff development.

Location: WVT, Herefordshire.

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