Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands‑on problem‑solving with strategic consulting—you’ll lead complex maintenance projects, troubleshoot multi‑component systems, and help customers achieve optimal performance.
What will you do?
- Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts.
- Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety.
- Deliver technical consulting to customers and internal teams to uncover needs and support business development.
- Guide field service engineers and coordinate across teams to provide seamless, high‑quality service solutions.
Core Competencies & Skills
- Active Listening – advanced level; understanding customer concerns and translating them into technical solutions.
- Customer Support – advanced level; delivering proactive service that builds trust and long‑term relationships.
- Maintenance and Repair – advanced level; executing complex maintenance to maximize system reliability.
- Predictive Maintenance – advanced level; using data and diagnostics to prevent failures before they occur.
- Problem Solving – advanced level; diagnosing root causes in multi‑component systems under pressure.
- Resilience – advanced level; maintaining focus and performance in high‑stakes service environments.
- Safety Standards – advanced level; ensuring all work meets regulatory and safety compliance requirements.
- Technical Documentation – advanced level; creating clear records that support knowledge transfer and compliance.
- Strong collaboration skills to work across functions and drive solutions in a technical ecosystem.
- Ability to explain complex technical information clearly to diverse audiences with confidence.
- Proactive approach that anticipates challenges and identifies opportunities before they’re asked for.
- Comfort juggling multiple priorities while upholding quality, safety, and compliance standards.
Pay range: GBP 50,400 – GBP 75,600 per year.
Benefits
- Health and life insurance.
- Paid time off, parental and care leave.
- Flexible work options.
- Confidential counseling for life’s challenges.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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