This is an excellent opportunity for someone who is passionate about leading others, building strong relationships and cultivating a supportive, positive team culture.
Staffordshire Registration Service is there for people at some of life’s most memorable and meaningful moments.
The way in which we lead our teams is incredibly important to ensure we place the customer at heart of everything we do.
We are seeking someone who truly champion’s people: someone who:
- Has a strong focus on staff wellbeing and support
- Takes pride in creating a well-organised, efficient and solution-focused environment.
- Builds trust and connects easily with others
- Explores new ideas and creative approaches, whilst fostering a culture where innovation and creativity can thrive.
- Brings a calm and confident presence, guiding with clarity and positivity, even in the busiest moments.
- Technical knowledge of Registration and Ceremonies is beneficial, but not essential, we will support you every step of the way to build your technical expertise.
This is a full-time position with a working pattern which spans Monday to Saturday. We are committed to supporting a healthy work-life balance and offer flexible working options where possible. Hybrid working is also available, in line with service need.
Main Responsibilities
As a Senior Registration Officer, you will:
- Manage the Registration Officer team to provide registration services and ceremonies, making operational decisions and developing new processes and procedures.
- Assist the Ceremony Team Leader with marketing, communications and development strategies.
- Maintain effective relationships with licensed venues, Celebrants, other local authorities and professional organisations.
- Ensure compliance with legislative requirements and County Council governance.
- Participate in the development and delivery of training within the team.
With no two days the same, you will bring flexibility, responsiveness and a steady presence, supporting your team to succeed through a wide range of situations.
The Ideal Candidate
We are looking for someone who meets the following minimum essential criteria:
- Champions staff wellbeing, creating a positive, inclusive and supportive team culture
- Takes pride in delivering exceptional customer experiences at life’s most important moments.
- Is adaptable and resilient, with the ability to confidently navigate a wide range of situations.
- Communicates with clarity, confidence and empathy
- Thrives in a busy, fast-paced environment, staying calm, organised and solution-focused
- Embraces innovation and creativity, encouraging new ideas and continuous improvement.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities.
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
This position is subject to a criminal record check from the Disclosure and Barring Service. If applicable, you should disclose details of any unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
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