Operations Manager – High-Volume QSR

Operations Manager – Salary up to £65,000 + Bonus and Car Allowance

A market-leading, high-growth QSR business is seeking an exceptional Operations Manager to oversee a high-performing multi-site region across Edinburgh and the wider Scotland territory.

This is a senior field leadership role within a rapidly expanding, investor-backed QSR group operating at scale across the UK & Ireland. The business is in a significant growth phase, with aggressive expansion across city centres, retail parks, drive‑thrus and travel hubs.

The role is best suited to a commercially driven, high‑energy multi‑site operator with experience managing 8+ high‑volume sites, who thrives in fast‑paced environments where execution, standards and people leadership directly impact performance.

The Role

• Full operational ownership of 8+ QSR sites across Scotland (Edinburgh core region)
• Accountability for P&L delivery, labour %, sales growth and EBITDA contribution
• Leadership of high‑performing General Managers and field teams
• Responsibility for new site openings and regional rollout support (2‑4 per year)
• Close partnership with central operations, HR, training and commercial teams
• Highly field‑based role — majority of time spent in restaurants

Key Responsibilities

Commercial & Performance

• Own weekly and monthly sales, labour and profit performance across all sites
• Drive KPIs including ATV, delivery mix, covers, throughput and labour efficiency
• Deliver EBITDA improvement across both mature and new sites
• Identify and act on underperformance quickly and decisively

People & Leadership

• Lead, coach and develop a team of high‑performing GMs
• Build succession pipelines and internal promotion pathways
• Drive performance management and accountability culture
• Create a strong, energised and high‑performance field culture

Operations & Standards

• Ensure consistent delivery of brand standards across all locations
• Maintain compliance across food safety, H&S, audits and operational checks
• Drive guest experience, speed of service and product quality metrics

Growth & Openings

• Support end‑to‑end delivery of new openings in region
• Work closely with pre‑opening and central support teams
• Ensure sites hit trading standards from day one

Ideal Background

• Experienced Area / Regional / Operations Manager from QSR or Fast Casual
• Proven experience managing 8+ high‑volume sites
• Strong exposure to branded, high‑footfall hospitality environments
• Track record of driving sales growth, labour efficiency and profitability
• Experience in new openings and fast‑growth environments
• Strong leadership and GM development capability
• Hands‑on, resilient field operator with strong commercial awareness

What’s on Offer

• Salary up to £65,000
• Performance bonus scheme
• Car allowance
• High‑growth, investment‑backed QSR brand
• Strong autonomy and ownership of a developing region
• Long‑term progression into senior regional leadership roles
• Exposure to one of the UK’s fastest‑growing hospitality expa

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