We are seeking an experienced Senior Account Director with a corporate background and specialism in issues and crisis communications. Alongside others, the person will be directly handling high level issues and crises across our broad range of clients and in a number of sectors, in addition to wider corporate reputation management work.
Reporting into the Business Partner you will use a combination of traditional, technology & data and investigative driven techniques, to help lead our day-to-day crisis activity working with global businesses, business leaders, FMCG brands and individuals on crisis and issues preparation, media management, and providing overarching senior counsel on a 24/7 basis.
The ideal candidate will ideally be able to demonstrate expertise in leveraging technology for real-time communication, data analysis, and strategic messaging in highly sensitive and pressured scenarios.
Responsibilities
- Helping to cover a 24/7 crisis offering working into the Business Partner / lead
- Providing immediate communications support for senior clients on developing reputational issues, including out of hours assistance as the primary client contact
- Securing the confidence of colleagues as a senior communications advisor on a wide range of corporate communications issues and disciplines
- Develop our use of technology platforms to horizon scan, understand temperament and support decision making
- Stress testing client crisis strategies through issues workshops and crisis simulations
- Developing corporate positioning, messaging and narrative frameworks to address crisis situations
- Driving corporate reputation strategies to help both major global businesses and challenger brands tell their stories in an impactful way
- Developing creative corporate communications strategies and campaigns for diverse clients and issues and ensuring their successful delivery
- Participating in, and leading, new business development, including originating leads and managing pitch meetings, presentations and proposals
- Contributing strategy and solutions to new business efforts and proactively introducing new ideas to improve our offering
- Proactively building internal and external networks with colleagues, opinion leaders, journalists, professional associations, online influencers and other relevant third parties
- Line managing and mentoring junior team members, including responsibility for their evaluation and professional development
- Embrace our cornerstones of Love & Work, which require a passion for what we do and an ability to persevere. In addition, you will take an active role in our belonging values – collaborating to achieve common goals, connecting with one another in an authentic way, sharing our perspectives and embracing others, and actively supporting each other and our experiences.
Qualifications
- Have substantial experience gained in an agency environment or through leading a busy in-house team at the sharp end of issues management
- Previous exposure working with AI, social media monitoring, and crisis communication platforms
- Direct and demonstrable experience dealing with high-profile issues and crises for global corporate clients or business leaders
- Excellent time management skills, and the ability to work in a fast-paced, high-pressure environment, managing your own work and that of others
- Demonstratable connections across media both traditional and online
- Experience in a senior management role leading people and teams, and a track record in industry leading corporate campaigns
- Excellent written and verbal communication skills, and the ability to influence clients and colleagues
- Enthusiasm and a ‘can‑do’, proactive attitude
- Ability to interact with and gain the trust of senior clients and colleagues
Freuds Group is an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you.
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