Telecoms OSS Systems Application Engineer

Telecoms Systems & Application Engineer (OSS, Cramer, Inventory, Automation)

We are recruiting for an experienced contract Telecoms OSS & Application Support Engineer to support and enhance business‑critical telecoms Operational Support Systems (OSS), network inventory platforms and automated network configuration applications.

Hybrid working – Newbury, Berkshire, RG14 2FN & remote, home basedRole Type: Temporary, Contract, Full‑Time | Start Date: ASAP | Duration: 12 months+ | Pay Rate: Negotiable, IR35 compliant.

Security & background screening required – eligible for BPSS and SC‑level screening.

Role Purpose: Support, maintain and enhance critical telecoms production systems, applications and infrastructure while ensuring operational stability, service availability, security compliance and successful delivery of system changes across operational environments.

Core Responsibilities

• Support and maintain business‑critical telecoms OSS platforms and production applications.
• Administer and support internally developed telecoms operational support systems used for network inventory management and automated network configuration.
• Support integrations between OSS platforms and Cramer inventory environments.
• Monitor system performance, availability and operational health.
• Troubleshoot and resolve production incidents, service issues and application faults.
• Support application deployments, configuration changes and production releases.
• Develop and maintain automation scripts using Shell Scripting, Python, Java and HTML.
• Analyse application logs, system alerts and performance metrics.
• Support network automation workflows and operational scripting activities.
• Support Cramer database environments and associated administration activities.
• Assist with network inventory integrity, reconciliation and data quality activities.
• Support operational users of network inventory, provisioning and fulfilment systems.
• Implement approved production changes in accordance with change management processes.
• Perform root cause analysis and implement preventative solutions.
• Produce technical documentation, support records and operational procedures.

Deliverables

• Stable and secure OSS and production environments.
• Successful application support and incident resolution.
• Reliable network inventory and provisioning platforms.
• Effective system monitoring and operational support.
• Automated operational processes and scripting solutions.
• Successful delivery of production changes and upgrades.
• Accurate technical documentation.
• Improved operational efficiency and service availability.

Candidate Profile

Essential Requirements

• Production Support and Application Support experience.
• Experience supporting OSS, network inventory, service fulfilment, provisioning or network automation platforms.
• Linux Systems Administration.
• Shell Scripting.
• Python scripting and automation.
• System Monitoring and Incident Management.
• Root Cause Analysis.
• Database Administration experience.
• Troubleshooting complex technical issues.
• Experience in telecoms systems, network operations or operational support environments.
• Experience supporting business‑critical operational systems.
• Change and Release Management.
• Technical documentation and reporting.

Desirable Requirements

• Cramer Inventory Management.
• Network Inventory Management Systems.
• OSS/BSS Platforms.
• Network Provisioning Platforms.
• Service Fulfilment Systems.
• Network Automation Tools.
• Netcracker.
• Inventory Reconciliation.
• Telecoms Asset Management.
• Fixed Network Operations.
• Mobile Network Operations.
• Cisco Networking.
• Nokia Transmission.
• Microwave Networks.
• CCNA.
• ITIL Foundation.
• Linux Administration Certification.
• Database Administration Certification.
• Telecoms Industry Certifications.

Key Traits

• Strong troubleshooting and fault‑resolution capability.
• Highly analytical and detail‑oriented.
• Proactive and self‑motivated.
• Strong communication and stakeholder engagement skills.
• Calm under pressure within operational environments.
• Quality and service focused.
• Continuous improvement mindset.
• Passion for technology, automation and operational excellence.

Technology Stack

• Linux Administration
• Shell Scripting
• Python
• Java
• HTML
• Cramer Database
• Database Administration
• Telecoms OSS Platforms
• Network Inventory Systems
• Service Fulfilment Systems
• Network Provisioning Platforms
• Network Configuration Automation
• Telecoms Operational Support Systems
• Cisco Networking
• Nokia Transmission
• Microwave Networks
• Enterprise IP Networking
• Network Operations
• Incident Management
• Change Management
• Production Support
• Application Support
• System Monitoring
• Root Cause Analysis

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