Housing Management Worker
Location: London (Lambeth)
Job Type: Permanent
Hours per week: 37.5
Salary: £29,336 per annum
Closing Date: 05 July, 2026
About the Role
Make a real difference as Housing Management Worker at a service in Lambeth. You’ll take the lead in managing safe, high-quality accommodation for young people at risk of homelessness—driving standards across repairs, voids, rent collection, and compliance while working closely with landlords, contractors, and support teams to keep services running smoothly.
We’re looking for someone with housing or supported accommodation experience who brings strong tenancy management knowledge, confidence with welfare benefits, and a proactive, solutions-focused approach. You’ll work directly with young people with complex needs, using a strengths‑based, psychologically informed approach to help them sustain tenancies, reduce arrears, and build independence.
Join an inclusive, values-driven organisation where your work has real impact. With ongoing training, support, and a strong team culture, you’ll help create safe homes, empower young people, and deliver services that truly change lives.
Please note that this role is offered as a full‑time (37.5 hour per week), permanent role.
Key Deliverables
- Ensure safety and wellbeing of clients, using safeguarding and emergency alert procedures as applicable.
- Advise prospective or new tenants/residents of their rights and responsibilities.
- Ensure repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
- Ensure accommodation units are well maintained and brought quickly into management to minimise void loss.
- Prepare short reports on arrears, voids and repairs for the service manager, central services and commissioner meetings.
- Ensure all common parts and grounds of managed properties are maintained and meet health and safety requirements.
- Maintain health and safety standards and be a point of information for clients regarding health and safety.
- Facilitate fair allocation of letting accommodation in accordance with policy and procedures.
- Collect rents and service charges, report rental income, voids and allocations to finance team.
- Liaise with local Housing Benefit Teams, Social Service Departments or other authorities regarding rental income claims.
- Work proactively with keyworkers and clients to develop personal payment plans to support clients in avoiding rental debt.
- Serve as first point of contact for landlord queries and contractors.
- Support and facilitate the work of volunteers who add value to the work.
- Contribute to making the environment a positive place to work for all staff, volunteers and students.
- Undertake further duties as directed by line manager.
- Demonstrate a commitment to client involvement by promoting client opportunities and attending resident meetings when appropriate.
- Attend training as appropriate to support your development.
- Attend team meetings when required.
What We’re Looking For
- Experience of working within a supported and/or social housing setting.
- Understanding and commitment to assets-based working.
- Understanding of the needs of people experiencing homelessness, mental health challenges, substance use or leaving care.
- Knowledge and understanding of housing management.
- Knowledge and understanding of welfare benefits.
- Good literacy, numeracy and IT skills.
- Clear understanding of safeguarding requirements and procedures.
- Commitment to promoting equality, diversity and inclusion, ensuring respect and dignity.
- Commitment to high regard for health and safety.
- Personal and professional integrity.
- Understanding of professional boundaries and ability to maintain them.
- Effective collaborative working.
- Ability to reflect on own practices for ongoing learning and development.
- Respect for the values and ethos of the charity and its founding partners.
What You’ll Receive
- Tailored training and development.
- Flexible working options where suitable.
- 26 days annual leave, rising with service.
- Family-friendly leave policies.
- Pension scheme with employer contributions up to 7%.
- Employee Assistance Programme with 24/7 GP access.
- Discounts across retail, travel, food, fitness and more.
- Cash health plan for you and your family.
- Death in service benefit.
- Access to legal and practical support.
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
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