Customer Coordinator, Customer Coordinator

Customer Order Administrator

Department: Customer Service

Location: Hyde

We’re looking for a Customer Order Administrator to manage customer orders end‑to‑end, ensuring accuracy, efficiency, and excellent service across the business. This is a fast‑paced role, acting as a key point of contact between customers, sites, and internal teams.

What You’ll Do

• Manage order processing (EDI and manual) accurately and on time
• Act as the main contact for customer, site and 3PL queries
• Monitor and resolve order issues, delays and discrepancies
• Maintain systems and ensure orders are processed right first time
• Support cross‑team order management and provide reporting when required
• Deliver excellent customer service and stakeholder communication

What You’ll Bring

• Strong customer service and communication skills
• High attention to detail and accuracy
• Good Excel and IT skills (SAP/ERP desirable)
• Ability to multitask and work under pressure
• Organised, proactive and team‑focused mindset

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